Scenario #1, The "Case" of the Sidelined Spectacles

Situation: It's 3 p.m. and you have a 5 p.m. deadline. You are hurriedly reviewing a lengthy procedure that needs to be amended and on the boss' desk by 5 p.m. when disaster strikes- the lens of your glasses falls out again! What do you do?

Finding (Problem): Your glasses have broken several times within the last few weeks, which is slowing your productivity.

Understanding the need to solve the problem immediately so that you can get on with your day as well as to prevent it from happening again by implementing corrective action, you decide to take a root cause analysis approach to problem solving. Click here to see what you've documented.